Improve your Customers Experience

Learn how insurers are investing in CX to both retain customers as well as acquire new ones.

Attend this webinar to hear from gust speaker Ryan Hart, Principal Analyst serving CX Professionals with Forrester Research as he discusses:

  • What is CX and why is it important for companies to invest in this strategy
  • Statistics on North American companies that have invested in a CX Strategy
  • Current expectations of the customer & understanding the first step in improving customer experiences through journey maps

Andy Hellard, Product Marketing Manager with Quadient will then take a deep dive into understanding your customers through journey maps and why it is important to understand how your customers interact with your organization.

Speakers

Ryan Hart
Principal Analyst serving CX Professionals
Forrester Research

 

Andy Hellard
Product Marketing Manager
Quadient