Inside the Conversation:
Today, 1.5 billion people worldwide live with a disability and face significant barriers when accessing digital experiences that are meant to simplify daily life. While global regulators increasingly recognize the need for stronger digital accessibility standards, organizations continue to produce billions of digital documents, many of which still fail to meet basic accessibility requirements. These gaps create risk, erode trust, and exclude customers who rely on accessible formats to live independently.
In this live session, experts from Quadient and Infosys explore how accessibility has evolved from a compliance requirement into a core pillar of customer experience. They’ll show how embedding accessibility into communication design from the start creates clearer, more intuitive, and more engaging experiences for everyone, not just users of assistive technologies.
Through practical examples and real user challenges, the session demonstrates how thoughtful design removes friction and strengthens customer connections. You’ll also discover proven strategies for modernizing digital communications at scale, helping your organization deliver inclusive, effective content and positioning your business as a trusted leader that can make you the brand of choice.
What You’ll Walk Away With:
✓ Practical ways to fix non‑accessible documents at scale
✓ Empowered to deliver inclusive digital experiences that reach every customer
✓ How to build inclusive, compliant customer journeys across every channel
✓ Where to start and how to scale accessibility across teams
✓ Proven examples showing how organizations improve compliance, reduce effort and enhance customer experience
Your Experts for This Session:
Partha Ghosh, Head of Consulting, Digital Experience, Europe, Infosys
Partha Ghosh heads consulting across Europe for Digital Experience at Infosys and is based out of London. He has nearly three decades of experience across Online and Omni-channel Commerce, Retail, Banking domains and BPM and Enterprise Application Integration; delivering mission-critical business outcomes.
Audrey Cahais, Digital Accessibility Documents, Enterprise, Quadient
Audrey Cahais focuses on digital accessibility for enterprise documents at Quadient. With more than 30 years in enterprise document technologies, she helps organisations create accessible high-volume documents that meet standards such as WCAG and PDF/UA, with a strong passion for improving the end-user experience.
Tami May, Director of CXM Product Marketing, Quadient
Tami May is Director of Customer Experience Management (CXM) Product Marketing at Quadient, bringing more than 20 years of product marketing experience across Fortune 500 companies and high-growth software firms. She leads the go-to-market strategy for Quadient’s Customer Communications Management and CXM solutions.
